Organizer:
Cajs Bus SL, a limited company trading under current Spanish legislation and registered with the Mercantile Register of Las Palmas de G.C, under Tax Identification Number ES-Cif: B35340793. Our registered office is Calle Los Naranjos, 42, 35018, Las Palmas de Gran Canaria, Spain. For trading purposes, we have the telephone number (+34) 922791114, and operate through the following website: www.orangebus.eu with email address info@orangebus.eu.
Payment:
We accept payment methods including credit/debit card (Visa, Visa Electron, MasterCard and Maestro.), bank transfer and PayPal.
Cancellations and refund:
Cancellations must be sent in writing by email to info@orangebus.eu. You may be entitled to a refund, depending on when you cancel your booking, as follows:
– Cancellations will be processed and full refunded if your booking is cancelled less than 48 hours before travel.
– All refunds will be processed as quickly as possible and will be credited to the original form of payment and account which is used at the time you made the booking.
– In the event that you do not use the services for any reason and do not cancel the booking by email, no refunds will be provided.
Changes: Any changes on your booking details must be sent in writing by email to info@orangebus.eu. Changes will be made free of charge. Change will be not confirmed unless you receive an email confirmation.
Changes and cancellations by us:
We will use reasonable effort to offer you your vehicle preference, however the vehicle may be substituted with a vehicle of greater capacity or multiple vehicles depending on availability. If we need to change your booking to a lower category or smaller vehicle for which a lower rate is available, we will refund you the difference in the rates. In rare instances we may need to cancel your Booking. In such circumstances you will be refunded in full but we shall have no further liability to you arising out of such cancellation. We will, however, use all reasonable efforts to try and find suitable alternatives for any confirmed Booking subsequently cancelled by us.
Privacy:
We are committed to protecting your privacy and security. All personal data that we collect from you will be processed in accordance with our Privacy Policy which can be accessed via our website. Child Seats: We recommend the use of booster or child seats for those under the age of 12, or up to 135cm, for safety purposes. During the booking process you are given the chance to reserve child or baby seats. We offer baby chairs and booster seats totally free. Baby Chairs and booster seats must be requested in advance. We will endeavour to ensure that child seats are provided where they have been booked. There may be instances when such seats are unable to be provided. If no child seat is available, children of three years of age and over may travel as long as they wear an adult seat belt. Children under three years of age may be transported without a safety restraint as long as they travel in the rear of the vehicle. The lead passenger must check, under his/her solely responsibility, that such child restraint devices are suitable for the vehicle and are properly used and installed in it. The company assumes no liability resulting from any failure to use, install, or check the restraint device, or resulting from its incorrect use.
Wheelchairs and scooters:
You must inform us if you will be bringing a wheelchair or scooter when you complete your service booking request. Please specify if it is folding, manual or include a battery and/or motor so that the appropriate service is provided for your transfer.
Baggage Allowance:
Clients are entitled to two items of luggage(1 x suitcase or similar and 1 piece of hand luggage). Each extra luggage will be charged €5 each way. Transport of luggage and other belongings is undertaken solely at your risk and under no circumstances can we be held responsible for any loss or damage. Such risk of loss or damage should be the object of private insurance taken out by you prior to departure.